{"id":10422,"date":"2026-08-08T16:21:04","date_gmt":"2026-08-08T08:21:04","guid":{"rendered":"http:\/\/www.mathewkb.com\/?page_id=10422"},"modified":"2026-08-08T16:21:50","modified_gmt":"2026-08-08T08:21:50","slug":"faq-2","status":"publish","type":"page","link":"http:\/\/www.mathewkb.com\/faq-2\/","title":{"rendered":"FAQ"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols via_flex valign_top type_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"w-tabs style_default switch_click accordion has_scrolling\" style=\"--sections-title-size:inherit\"><div class=\"w-tabs-sections titles-align_none icon_chevron cpos_right\"><div class=\"w-tabs-section has_text_color has_text_color\" id=\"rad3\" style=\"color:#409f55;\"><button aria-controls=\"content-rad3\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">For which products do you offer OEM\/ODM customization services?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-rad3\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><p>We offer comprehensive OEM\/ODM customization for a full range of esports peripherals, including mechanical and magnetic-switch keyboards, gaming mice, keycaps, switches, gaming headsets, and accessories. We support full customization covering everything from industrial design and material selection to functional specifications.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"hbd3\" style=\"color:#409f55;\"><button aria-controls=\"content-hbd3\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">What is your MOQ (Minimum Order Quantity)?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-hbd3\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><p>Minimum Order Quantities (MOQs) vary based on product type and the level of customization:<\/p>\n<ul>\n<li>Standard Product OEM: Typically 1,000\u20132,000 units<\/li>\n<li>Fully Customized ODM (including mold creation): Typically 2,000\u20133,000 units<\/li>\n<li>Keycaps\/Switches\/Accessories: As low as 500 units<\/li>\n<\/ul>\n<p>Please contact us to confirm the specific MOQ for your project.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"zccf\" style=\"color:#409f55;\"><button aria-controls=\"content-zccf\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">What is the complete process for customizing a keyboard or mouse?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-zccf\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><ol>\n<li>Requirement Consultation: Understanding your brand positioning, target market, budget, and timeline<\/li>\n<li>Solution Design: Providing recommendations on aesthetics, materials, and functional specifications<\/li>\n<li>Prototyping: Creating samples and verifying appearance, tactile feel, and functionality<\/li>\n<li>Testing &amp; Validation: Conducting reliability and compatibility tests<\/li>\n<li>Mass Production &amp; Delivery: Proceeding to mass production upon sample approval and ensuring timely delivery<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"ydaf\" style=\"color:#409f55;\"><button aria-controls=\"content-ydaf\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Approximately how long does the entire customization process take?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-ydaf\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><ul>\n<li>Sample stage: 30\u201345 working days (depending on complexity)<\/li>\n<li>Testing and adjustments: 7\u201315 working days<\/li>\n<li>Mass production stage: 45\u201360 working days<\/li>\n<li>Total: Completion from design to delivery typically takes 80\u2013120 working days.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"deaa\" style=\"color:#409f55;\"><button aria-controls=\"content-deaa\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How is the price of a customized product structured?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-deaa\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><p>Customization pricing consists primarily of three components:<\/p>\n<ul>\n<li>Mold costs: A one-time investment, depending on product complexity<\/li>\n<li>Product costs: Calculated based on the minimum order quantity; includes materials, manufacturing, assembly, etc.<\/li>\n<li>Packaging costs: Includes inner boxes, outer cartons, instruction manuals, accessories, etc.<\/li>\n<\/ul>\n<p>The larger the order quantity, the lower the unit cost.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"of94\" style=\"color:#409f55;\"><button aria-controls=\"content-of94\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">How do you ensure product quality?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-of94\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><p>We maintain a comprehensive quality management system:<\/p>\n<ul>\n<li>Incoming Material Inspection: All raw materials undergo inspection and are approved before being placed in storage.<\/li>\n<li>Process Control: Multiple quality checkpoints are established during stages such as injection molding and assembly.<\/li>\n<li>Finished Product Inspection: Every product undergoes visual inspection and functional testing.<\/li>\n<\/ul>\n<p>Each product undergoes rigorous quality verification before leaving the factory.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"m0ba\" style=\"color:#409f55;\"><button aria-controls=\"content-m0ba\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">Is it possible to include a brand logo or custom packaging?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-m0ba\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><p>Yes. We support branding placement in the following areas:<\/p>\n<ul>\n<li>On the product: Screen printing or laser engraving on the keyboard case, keycaps, or mouse top shell<\/li>\n<li>On the packaging: Custom color boxes, user manuals, stickers, etc.<\/li>\n<li>On accessories: Knobs, nameplates, backplates, switches, etc.<\/li>\n<\/ul>\n<p>We require a vector file of your logo (in AI, CDR, or PSD format).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-tabs-section has_text_color has_text_color\" id=\"t196\" style=\"color:#409f55;\"><button aria-controls=\"content-t196\" class=\"w-tabs-section-header\"><div class=\"w-tabs-section-title\">What after-sales guarantees do we offer?<\/div><div class=\"w-tabs-section-control\"><\/div><\/button><div class=\"w-tabs-section-content us_custom_78bf31e3\" id=\"content-t196\" aria-expanded=\"false\"><div class=\"w-tabs-section-content-h i-cf\"><div class=\"wpb_text_column us_custom_ecdce005 has_text_color\"><div class=\"wpb_wrapper\"><ul>\n<li>100% inspection before products leave the factory<\/li>\n<li>In terms of functionality, we have engineering and technical personnel to provide professional technical consultation and solutions.<\/li>\n<li>Lifetime warranty! In the event of quality issues, replacement goods or refunds will be provided on a pro-rata basis.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"For which products do you offer OEM\/ODM customization services?We offer comprehensive OEM\/ODM customization for a full range of esports peripherals, including mechanical and magnetic-switch keyboards, gaming mice, keycaps, switches, gaming headsets, and accessories. We support full customization covering everything from industrial design and material selection to functional specifications. What is your MOQ (Minimum Order Quantity)?Minimum...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10422","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/pages\/10422","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/comments?post=10422"}],"version-history":[{"count":24,"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/pages\/10422\/revisions"}],"predecessor-version":[{"id":10446,"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/pages\/10422\/revisions\/10446"}],"wp:attachment":[{"href":"http:\/\/www.mathewkb.com\/wp-json\/wp\/v2\/media?parent=10422"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}